Shipping Policy

Last updated: November 3, 2026

Thank you for shopping with RoadVex. We aim to provide clear shipping information and reliable order fulfillment.

1. Shipping Destinations

RoadVex offers international shipping to the destinations available during checkout.

Shipping availability may vary according to the destination, local restrictions, carrier coverage, or product-specific requirements.

If a destination cannot be selected during checkout, shipping to that location may not currently be available.

2. Order Processing

Orders are prepared for shipment after payment has been confirmed.

Estimated processing time: 1-2 business days

Orders placed during weekends, public holidays, or periods of increased demand may require additional processing time.

Any material delay will be communicated in accordance with applicable law.

3. Estimated Delivery Times

Estimated delivery times depend on the destination and selected shipping method.

Estimated delivery time: 7–10 business days once shipped

Delivery estimates are not guaranteed arrival dates unless explicitly stated otherwise.

We will comply with any mandatory delivery deadlines and customer rights applicable to the order.

4. Shipping Costs

Shipping charges, where applicable, will be displayed before the customer completes checkout.

Any free shipping promotion applies only to eligible destinations and orders according to the offer displayed at checkout.

Where shipping insurance is expressly included, its scope and terms will be disclosed accurately.

5. Tracking Information

Where tracking is available, customers will receive tracking information after their order has been dispatched and the relevant information has been provided by the carrier.

Tracking updates may take time to appear after dispatch.

6. Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, or clearance charges depending on the destination.

Any charges payable by the customer will be disclosed where required by law and, where possible, before checkout.

Customers will not be required to pay undisclosed charges that the seller is legally responsible for paying.

7. Shipping Delays

Delivery may be affected by customs processing, carrier disruptions, adverse weather, or other circumstances.

If we cannot fulfill an order within the promised timeframe, we will notify the customer and provide available options in accordance with applicable consumer laws.

These may include accepting a revised delivery timeframe or cancelling the order and receiving a refund.

8. Lost, Missing, or Damaged Shipments

If an order arrives damaged or does not arrive, please contact us at [CUSTOMER SUPPORT EMAIL] with your order number.

We will investigate the issue and provide the remedies required by applicable law.

RoadVex remains responsible for delivery risks to the extent required by consumer protection legislation.

9. Incorrect Shipping Information

Customers should verify their shipping details before completing checkout.

If an address error is discovered, contact us as soon as possible.

We will attempt to assist where reasonably possible, but an address change may not be possible after dispatch.

This provision does not affect applicable statutory rights.

10. Contact

For shipping questions:

roadvex.info@gmail.com