Return & Refund Policy

Last updated: November 3, 2026

At RoadVex, we want every customer to receive their order in the condition expected. We offer a 30-Day Product Guarantee covering eligible product defects, shipping damage, incorrect items, and products that do not match their description.

This commercial guarantee is provided in addition to, and does not limit, any rights customers may have under applicable consumer protection laws.

1. Our 30-Day Product Guarantee

Customers may contact us within 30 days of receiving their order if:

• The product arrives damaged or defective.

• The wrong product or variant was delivered.

• Items are missing from the order.

• The product does not function as described.

• The product materially differs from its advertised description.

We will review the issue and provide an appropriate solution, which may include a replacement, repair, or refund.

Where applicable law gives customers the right to choose a particular remedy, those rights will be respected.

2. How to Report an Issue

To request assistance, contact us at roadvex.info@gmail.com

Please include:

• Your order number.

• A brief description of the issue.

• Photographs or a short video, where reasonably available and helpful.

Supporting photographs may help us resolve the issue more quickly. However, they are not an absolute condition for exercising statutory consumer rights.

Please contact us before sending products back so we can provide appropriate return instructions.

3. Returns for Change of Mind

Outside mandatory legal rights, RoadVex does not offer additional voluntary returns or refunds simply because a customer changes their mind, no longer wants the product, or prefers a different item.

This policy does not affect statutory cancellation, withdrawal, refund, or other consumer rights available in the customer's country.

4. European Union and European Economic Area Customers

Where applicable, consumers purchasing online have the legal right to withdraw from their purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, customers must notify RoadVex of their decision before the withdrawal period expires.

Customers then have an additional 14 days to send the products back.

Customers are responsible for direct return shipping costs for a change-of-mind withdrawal, provided they have been informed of this responsibility before purchasing.

We will reimburse eligible payments, including the cost of standard outbound delivery where required by law. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, as permitted by law.

Customers may inspect the products as they would in a physical store. Any legally permitted deduction for diminished value resulting from handling beyond what is necessary may apply.

Statutory rights relating to defective or nonconforming goods remain unaffected.

5. United Kingdom Customers

Where applicable, UK customers have the right to cancel eligible online purchases within 14 days of receiving their order, even if the product is not defective.

Customers must notify us within this period and return the goods within the applicable legal timeframe.

We will process any refund and standard delivery reimbursement required by UK law.

Legal rights relating to faulty, damaged, or misdescribed products remain unaffected.

6. Other Countries

Customers in other countries retain all mandatory rights available under applicable local consumer protection laws.

Where local law requires returns, repairs, replacements, refunds, longer complaint periods, or other remedies, those requirements take precedence over any narrower provision of this policy.

7. Defective or Incorrect Products

Where a product is defective, damaged during delivery, incorrect, or otherwise does not conform to the contract, RoadVex will provide remedies required by applicable law.

Customers will not be charged return shipping costs where the law requires the seller to bear those costs.

We may assess the reported issue before determining the appropriate remedy, without unreasonably restricting consumer rights.

8. Refund Processing

Approved refunds will normally be issued to the original payment method unless another legally permitted method is agreed upon.

Refunds will be initiated within the timeframe required by applicable law.

The time taken for refunded funds to appear in a customer's account may depend on the payment provider or financial institution.

9. Return Shipping Instructions

Do not send products to an address appearing on a shipping label without first obtaining the appropriate return instructions.

Where required by law, customers will be provided with a suitable return address and return procedure.

10. Exclusions

Our additional 30-day commercial guarantee does not ordinarily cover damage caused solely by misuse, unauthorized modification, incorrect installation, accidental damage after delivery, or ordinary wear and tear.

These exclusions do not apply where they would restrict mandatory consumer rights or where the issue is attributable to a product defect or nonconformity for which RoadVex is legally responsible.

11. Statutory Rights

The 30-Day Product Guarantee is an additional commercial commitment.

It does not replace or shorten any statutory product guarantee, legal warranty, withdrawal period, or other consumer protection entitlement.

12. Contact

For questions, complaints, or return requests:

RoadVex

Email: roadvex.info@gmail.com